Centre shutdown over Easter

Just a reminder that this coming weekend is the Easter long weekend. The Shepherd Centre team will be unavailable for appointments from 5pm on Thursday 1st April and will re open at 9am on Tuesday 6th April.  For any concerns during the long weekend, our audiology team is available to assist all families. Simply contact the audiology mobile number (0414 692 914) at any time.

For any concerns during our shutdown period:

  • Do not hesitate to contact us if you are concerned with your child’s access to sound at any time. You can contact an audiologist on 0414 692 914.
  • If your child has an implant and you have any concerns, we can get in touch with the medical team from the First Sounds Implant program – again do not hesitate to call us on the number listed above.

Hearing Australia:
Hearing Australia centres (including the Cochlear Implant Support Team) will be closed from 5pm on Thursday 1st April and will re open at 9am on Tuesday 6th April.

Emergency contacts – please add these to your mobile!

The Shepherd Centre Head Office: 1800 020 030 (The office will close from 3pm Friday 20th December and reopen on Monday 6th January 2020)

Audiology and First Sounds Program: 0414 692 914

Hearing Australia CI Support: 1800 131 339 or https://www.hearing.com.au/cochlear-replacement

Parent Line: 13 20 55 (Toll free, 24 hour telephone information, counselling and referral service for all NSW parents of children aged 0 – 18 years. Operates 7 days, including public holidays)

Best wishes for the long weekend, stay safe and well and we look forward to seeing your smiling faces again soon!


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