Online Telehealth System

Latest update: All centres remain closed and appointments are being conducted online via Lifesize unless pre-arranged with your therapist and team.

Please consider your appointment as an online appointment unless you’ve arranged an alternative with your team.

As we are considered an essential service, we are able to facilitate face-to-face appointments but these will need to be scheduled in advance.

Contact us if you are unsure of how to access Lifesize or would like to discuss appointment options. 

Click here for common questions and advice about using Lifesize.

All programs, services and groups can be accessed through our Online Telehealth System.

Every Shepherd Centre family can access our services via the Online Telehealth System, contact our friendly family care team today to find out how:

[email protected]

1800 020 030

Children who access our Online Telehealth achieve the same outcomes as families who visit centres in person.

Watch how Online Telehealth worked successfully for the Fleming family and their child Annie who has hearing loss.

What is the Online Telehealth System?

Aleisha Davis, General Manager

“The Online Telehealth System provides expert advice in paediatric hearing loss to guide and coach parents in their local environment supporting children’s listening, literacy, language and social development using every day equipment and daily life routines.” 

Aleisha Davis, General Manager of Clinical Progams, The Shepherd Centre

The Shepherd Centre’s Online Telehealth System provides specialist services to any family and utilises a combination of online services, video-conferencing sessions and online learning programs.

All of our programs, groups and one-to-one sessions can be accessed via your computer, tablet or smartphone.

Through Online Telehealth, you’ll continue to receive expert advice in paediatric hearing loss to guide and coach parents in their local environment supporting children’s listening, literacy, language and social development using every day equipment and daily life routines.

Parents and carers in different locations can video conference into sessions.

The team work with local educational support workers and allied health professionals to help achieve the best possible outcomes for children.

What services are available?

All of The Shepherd Centre’s services for children with hearing loss are available online, including:

  • Listening, speech and language therapy
  • Audiology consultations
  • Child and Family counselling
  • Monitoring of listening, speech and language skill development
  • Group programs
  • Support sessions about managing and living with hearing loss

Hear from our families

Ted and Stuart

“Interactive Online Services made sense in terms of availability, flexibility and frequency of sessions. It also allowed me to call in from work while Caroline and Ted were at home and his specialised team were in Sydney. That potential for us all to take part together was very important.”

– Stuart, father of Ted, Tasmania

Learn more about Online Telehealth

contact us to find out more about our online services

Enquire about accessing all of our services via Telehealth:

Phone: 1800 020 030

email: [email protected]

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