Our COVID-19 Roadmap




Roadmap for parents and carers – a safe transition back to in-person services  


Information current as of 21st February 2022

We are looking forward to seeing you in person!  

The Shepherd Centre will return to in-person services in 2022 with the highest practicable level of COVID-safe provisions in place. We will continue to offer flexible access options for all families and participants: our outstanding Telehealth service families who choose this option, 100% in-person services, or a mix of both online and in-person.  

We will do everything practicable to protect our community and we support vaccinations to keep us safe. We’ll be taking a cautious, careful approach over the next few months as we establish how we work in our new normal and living with COVID and so we can do this as safely as possible.

You can read the full COVID roadmaps for NSW and ACT by clicking on the blue download buttons.


How the staged return to centres will work 


  • Every person working or volunteering at The Shepherd Centre locations will be fully vaccinated; 
  • If we do contact you to arrange an in person visit, please ensure that you have proof of vaccination with you: two doses for adults and at least one dose for children 12 years and over; 
  • We will be protecting our community by ensuring there will be no teenagers or adults on TSC premises who are unable to provide proof of vaccination, unless under exceptional circumstances (see full roadmap for more details); 
  • Family members or participants over 12 years of age who are not able to show proof of vaccination will also not be able to attend any of centres in person at this point in time, unless under exceptional circumstances as above; 
  • Masks remain required for every person on site unless to support and aid audibility and communication when talking to someone with hearing loss; 
  • All families, participants and visitors must use all QR codes to check in and out: this includes The Shepherd Centre’s check-in system and the state-based app; 
  • Physical distance of 1.5 meters must be maintained whilst on site wherever possible; 
  • Hands and surfaces will be sanitised regularly – please help us by using the sanitising stations on arrival and throughout your visit; 
  • We will abide by all state health, education and disability guidelines as these evolve and change; 
  • All our staff are responsible for ensuring we are COVID-safe and will be reminding everyone at our locations to do the same.  


If you do visit one of our centres, please read our COVID-19 roadmap and watch our video prior to your visit:


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Fill out the contact form in your language and an interpreter will contact you.


Contact us today if you have any questions about our COVID- safe plan or anything else


(02) 9370 4400

[email protected]


Alternatively, please fill out the contact form and a member of our team will get back to you shortly.

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