iOS13 upgrade resulting in issues on your Apple device for users of Nucleus® 7 and Baha® 5 Sound Processors
Users of the iPhone streaming or MFi capabilities for Nucleus® 7 and Baha® 5 Sound Processors have reported issues with streaming and pairing after updating to iOS13 on their Apple device.
Streaming and pairing issues commenced with the release of iOS13 and are not related to the Nucleus and Baha Smart Apps or Cochlear’s Sound Processors. Cochlear is working with Apple to resolve these issues. Please be aware that you may experience these issues if you update to iOS13 (released 20th September 2019) or iOS13.1 (released 25th September 2019).
Cochlear understands this issue is also impacting other devices with MFi connectivity across the hearing industry and is working with Apple to resolve the issue as quickly as possible.