Family Advice, Policies & Important Information

At The Shepherd Centre we are committed to maintaining the quality of our services and take an individual approach to every family that we work with. We are committed to achieving the utmost excellence in helping your child develop the best spoken language they are capable of so they can reach their full potential. 

We take our commitment to quality and policies very seriously.

As a result we, our staff, and the families we work with, commit to a number of Charters.

Below you will find useful advice, information and policies to support you as a family undertaking services at The Shepherd Centre.

Advice and Information

1. New Family Booklet – Welcome to The Shepherd Centre
2. Our model of care
3. A guide to Additional Services
4. Your rights and choices
5. Keeping your child safe
6. Keeping everyone safe
7. What to do if your child is unwell
8. Working together
9. Incident Management Policy

Service Agreement Documents & Policies

1. Co-Parenting Agreement
2. Online Telehealth Consent & Use of AI
3. Appointment Reminders and Cancellation Policy
4. Non-Face-to-Face Charges
5. Invoicing and Payment
6. Feedback, Complaints & Incident Management
7. Rights and Responsibilities (The Shepherd Centre, Family, Participant)
8. Privacy Policy
9. Disclosure to Various Third Parties
10. Research & Data Management
11. Fundraising and Direct Marketing

1. Our Child Safety Commitment
2. Service Continuity Statement
3. Environmental, Social and Governance (ESG) Commitment
4. Our Charters: Family, Staff and Supporters

Preschools

1. Preschool Policies