Family Advice, Policies & Important Information

At The Shepherd Centre we are committed to maintaining the quality of our services and take an individual approach to every family that we work with. We are committed to achieving the utmost excellence in helping your child develop the best spoken language they are capable of so they can reach their full potential. 

We take our commitment to quality and policies very seriously.

As a result we, our staff, and the families we work with, commit to a number of Charters.

Below you will find useful advice, information and policies to support you as a family undertaking services at The Shepherd Centre.

Advice and Information

  1. New Family Booklet – Welcome to The Shepherd Centre
  2. Feedback: Your Voice Matters
  3. Your rights and choices
  4. Privacy and confidentiality
  5. Keeping your child safe
  6. Keeping everyone safe
  7. What to do if your child is unwell
  8. Working together

 

Policies and Statements

  1. Privacy Policy
  2. Cancellation Policy
  3. Our Child Safety Commitment
  4. Service Continuity Statement
  5. Incident Management Policy
  6. Environmental, Social and Governance (ESG) Commitment
  7. Preschool Policies
  8.  Our Charters: Family, Staff and Supporters

If you believe that an audiologist at The Shepherd Centre has or may have failed to meet the requirements of the Audiology Code of Conduct, you should contact:

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